With text analytics, your call center can spot trends, understand the percentage of users who have a particular issue, and improve products, services, and customer support based on this feedback. How Does Text Analytics Fit Into the Call Center?
![opensource callcenter opensource callcenter](https://www.unixmen.com/wp-content/uploads/2015/06/Data-Center.jpg)
Alert your contact center, in real-time, to faulty processes that could be generating extra costs.Better improve and scale your customer support by detecting self-service opportunities.Identify areas for improvement when it comes to how agents interact with customers via text.Track customer feedback about new and existing products and services to ensure issues are resolved.Drill down into text interactions to better understand conversations and identify trends.Better understand how, why, and when your customers use text-based channels to contact your company.
OPENSOURCE CALLCENTER SOFTWARE
Text analytics software uses artificial intelligence to help you:
![opensource callcenter opensource callcenter](https://www.crm4solution.com/wp-content/uploads/2018/03/crm4-software-gratis-call-center-768x390.png)
But if you implement call center text analytics, they don’t have to. The truth is that your customers are not always going to fill out your product surveys or tell you exactly what’s going on or causing friction. Why Does Your Call Center Need Text Analytics?
![opensource callcenter opensource callcenter](https://wpblog.webanaya.com/wp-content/uploads/2014/04/opencall.jpg)
Whether they call your contact center on the phone or communicate via live chat, your customers want the same exceptional service.
![opensource callcenter opensource callcenter](https://goautodial.org/attachments/download/10017/1a.png)
Customers expect better support than ever before-no matter the channel they use to contact you.